AI that does actual work in your business
Not a chatbot bolted onto your website for the sake of it. We find the repetitive, expensive, easy-to-get-wrong parts of your operation and hand them to something that does not get tired.
What you get
- An assistant that answers customer questions on WhatsApp, day and night
- Quotes, invoices and reports drafted automatically
- Enquiries sorted, tagged and routed to the right person
- Documents and records read and filed without manual typing
- Trained on how your business actually works, not generic answers
Start with the boring problems
The businesses getting real value from AI are not doing anything glamorous with it. They are using it to stop a person retyping the same information into three systems, to answer the same twelve customer questions at 11pm, and to draft the report someone used to spend a full day assembling.
That is where we start. We look at where your team's hours actually go, pick the tasks that are repetitive and rule-based, and automate those first. The impressive-sounding projects can come later, once the basics are paying for themselves.
Things we have automated
- First-response to WhatsApp enquiries, with handover to a human
- Turning a customer conversation into a draft quote
- Reading supplier invoices into a spreadsheet
- Weekly sales and stock summaries, written and sent
- Sorting incoming applications or orders by priority
How an AI project runs
Small, proven, then expanded — never a big bang
Find the time sink
We sit with your team and work out where the hours really go. Often it is not where anyone expected.
Build one thing
We automate a single workflow end to end, so you can judge the idea on something real rather than a proposal.
Run it alongside
It runs in parallel with the manual process while your team checks its work. Nothing is switched over on trust.
Expand what works
Once it has earned its place, we automate the next workflow. Anything that does not work gets switched off, not defended.
Straight answers to the usual questions
Will this replace my staff?
In our experience it moves them off the work they resent. The businesses that see the most benefit are ones where the same three people were doing everything, and now they are doing the parts that need judgement.
Is my business data safe?
We tell you exactly what data leaves your systems, where it goes, and what is retained. Where the work can be done without sending customer data anywhere, we do it that way. You get this in writing before anything is built.
What if it gets something wrong?
It will, occasionally — which is why nothing goes live without a human check on the outputs first, and why anything customer-facing hands over to a person when it is out of its depth.
Is my business too small for this?
Small businesses often benefit most, because there is no one to delegate the repetitive work to. If you are a team of three, the case is stronger, not weaker.
Do I need to change my existing systems?
Usually not. We connect to what you already use — WhatsApp, your spreadsheets, your accounting software — rather than asking you to move everything first.
Packages & Pricing
Clear figures, quoted up front. No hourly billing, no surprises at the end.
Starter
- One workflow automated end to end
- AI assistant trained on your business
- WhatsApp or website integration
- Staff training session
- 3 months support
Professional
- Up to three workflows automated
- Customer-facing AI assistant
- Connected to your existing systems
- Monthly performance review
- 6 months support
Enterprise
- Unlimited workflow automation
- Custom AI tools built for your operation
- Full systems integration
- Dedicated implementation lead
- 12 months support
Not sure which fits? Tell us what you are trying to achieve and we will point you at the smallest package that gets you there.
What takes your team the longest every week?
Tell us that one thing. We will tell you honestly whether AI is the right tool for it, or whether the problem is really a process one — and those we will point out for free.
Or call +234 802 081 6405 · hello@digitalscale.com.ng